Importance of having a bonus plan in place

One thing to consider is to have a bonus plan for people outside of the business development team for items that would have a financial impact on them.In this case, the person in charge of customer management also falls into that category.The project manager shouldProject managers who are responsible for timely and efficient implementations also… Continue reading Importance of having a bonus plan in place

On thinking about support models in terms of effectiveness and cost

What has worked well for me in medium-sized accounts istime to have both a delivery interface and a business interface.First, there needs to be a point of contact for customers to call with questions/concerns about the service.For this role, you need to be proactive in communicating how the infrastructure you are managing is working.For this… Continue reading On thinking about support models in terms of effectiveness and cost